Mumbai: HBSUK, a UK-based healthcare services provider, and Hexaware Technologies [NSE: HEXT], a global IT services and solutions provider, have announced a strategic collaboration to enhance HBSUK’s workforce management proposition through a new AI-enabled workforce onboarding platform.
The partnership comes at a time when healthcare providers across the UK are facing mounting operational challenges.
With around 7.22 million people currently awaiting treatment within the NHS, healthcare organisations are under increasing pressure to mobilise clinician and support workforce capacity rapidly while maintaining stringent regulatory checks and governance standards.
In this environment, modernising workforce onboarding processes has become critical to helping healthcare providers respond to rising patient demand and improve access to care.
As part of the collaboration, HBSUK has introduced a new solution that digitises recruitment and onboarding through a secure portal.
The platform enables clinicians to submit credentials, identity documentation, and Right-to-Work evidence digitally.
While the solution delivers significant operational efficiencies, HBSUK’s dedicated compliance team continues to oversee the verification process to ensure the highest standards of accuracy, compliance, and regulatory adherence.
To deliver the initiative, HBSUK worked with Hexaware to implement the workforce management system on Journey36’s cloud-based App36 platform.
The platform orchestrates multiple large language models to accelerate development, implementation, and ongoing configuration.
It is further supported by AI governance capabilities through Axonyx.ai, helping ensure responsible, transparent, and compliant use of artificial intelligence across healthcare operations.
The collaboration also includes plans for additional functionality. Features scheduled for release in June include rota management, payment reconciliation, and enhancements to HBSUK’s Contact Centre operations.
A notable aspect of the engagement has been the speed of development and deployment.
By leveraging advanced AI-enabled platforms and global development teams, the partnership has demonstrated the ability to test, refine, and move feedback into production significantly faster than traditional software development cycles.
This approach allows the platform to evolve continuously in line with changing business requirements.
“The ability to respond to our business needs and core workflows with such speed has been a key highlight of this collaboration,” said Keith Misson, CEO of HBSUK.
“by working together to design systems that truly fit our operations, we are better positioned to support healthcare providers across the UK.”
R. Srikrishna, CEO and Executive Director of Hexaware Technologies, said, “We are delighted to partner with HBSUK.
Through our collaborative engineering approach, we are helping healthcare organisations streamline complex workflows and deliver measurable operational agility.”
Shantanu Baruah, President & Global Head, Healthcare, Life Sciences & Insurance of Hexaware Technologies, said, “Clinician onboarding often involves fragmented systems and multiple manual verification steps. By bringing these processes together on a single AI-enabled platform, healthcare organisations gain a more scalable and transparent way to manage clinician workforce operations.”
The strategic partnership between HBSUK and Hexaware is designed to help healthcare organisations improve workforce onboarding efficiency, streamline compliance processes, and support healthcare providers in addressing growing patient demand through enhanced workforce management capabilities.
