Mumbai: Firstsource Solutions Limited (NSE: FSL, BSE: 532809), a global leader in domain-led business process services and a part of the RP-Sanjiv Goenka Group, has announced the signing of a definitive agreement to acquire Pastdue Credit Solutions, a leading UK-based debt collection agency.
The acquisition is subject to regulatory approval from the Financial Conduct Authority (FCA) in the UK.
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Headquartered in the UK, Pastdue Credit Solutions serves a broad client base, including top banks, utility providers, telecom companies, and government agencies.
Pastdue Credit Solutions Acquisition to Enhance Firstsource’s Collection Capabilities
The strategic acquisition enhances Firstsource’s collections capabilities across the UK, with a strong focus on utilities, telco, and the public sector.
Dr Sanjiv Goenka, Chairman of RPSG Group and Firstsource, commented, “This acquisition is aligned with our strategy to build a differentiated collections platform with deep domain expertise and local delivery capabilities in the UK. It reinforces our commitment to responsible innovation, job creation, and sustainable growth in the region.”
The UK collections market, valued at over £1.9 billion, is evolving rapidly due to increasing consumer debt levels and the growing role of private agencies in public debt recovery.
Firstsource aims to address these demands through tech-enabled, AI-driven solutions, combined with Pastdue’s on-ground industry knowledge.
Phil Grant, Chairman of Pastdue Credit Solutions, remarked, “Joining the Firstsource family opens exciting new avenues for innovation, growth, and service delivery. With shared values and complementary strengths, we are confident in scaling our impact across the UK collections landscape.”
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Firstsource has consistently demonstrated its commitment to the UK market. It was recently recognized among the top Indian employers in the country, ranking third in the India Meets Britain Tracker 2025 by Grant Thornton.
This acquisition further solidifies Firstsource’s position as a trusted partner in the UK’s financial services ecosystem and marks a key step in expanding its global collections footprint.
