Mumbai: Firstsource Solutions Limited (NSE: FSL, BSE: 532809) has earned dual recognition in the Everest Group Financial Crime and Compliance (FCC) Operations Services PEAK Matrix Assessment 2025 as both a Star Performer and a Major Contender.
The Star Performer distinction is awarded to providers demonstrating the strongest year-on-year improvement across market impact and vision & capability dimensions, placing Firstsource among 36 global FCC service providers.
This achievement underscores the company’s progress in transforming FCC delivery through its differentiated UnBPO strategy, combining deep domain expertise with GenAI and Agentic AI for faster, more personalised compliance solutions.
Also Read: Firstsource Gigsourcing Platform Launched for Enterprises
Everest Group’s Recognition Highlights
- Strong UK foundation, global expansion – Leveraging a robust UK presence, Firstsource is expanding FCC delivery capabilities in North America, supported by offshore, nearshore, and client-site operations.
- AI-powered BPaaS model – Originally developed through its Muimos partnership, Firstsource’s BPaaS platform now offers scalable, end-to-end FCC coverage across Anti-Money Laundering (AML), Know Your Customer (KYC), and fraud prevention.
- Future-ready FCC Academy – GenAI-powered skilling initiatives like AI Coach and automation-led QA are accelerating analyst readiness and setting industry benchmarks.
- Operational efficiency via modular AI – Proprietary tools such as Firstsource relAI, Analyst Co-Pilot, and Digital Cockpit are reducing false positives, enhancing alert accuracy, and speeding up AML and fraud investigations.
Also Read: Firstsource Solutions Crosses US$1 Billion Revenue Run-Rate
Vivek Sharma, Head – BFS, CMT, and Emerging Geos at Firstsource, said: “This recognition validates our commitment to building one of the most agile FCC delivery models in the industry. Through our UnBPO™ approach, we’re solving for today’s compliance challenges while preparing for the future.”
Dheeraj Maken, Practice Director at Everest Group, commented: “Firstsource has effectively balanced operational scale with targeted technology investments, creating a geographically distributed FCC delivery model and demonstrating gradual yet impactful GenAI adoption.”
Firstsource Solutions Limited, headquartered in Mumbai, delivers specialist domain-led business process management services to clients across banking, financial services, telecom, media, and healthcare. It operates in North America, the UK, India, and the Philippines.
Download the report: Everest Group FCC PEAK Matrix 2025 Recognition
