East Brunswick, N.J. | Bengaluru: Wipro Limited announced the expansion of its partnership with ServiceNow AI to implement and scale agentic AI workflows across key enterprise functions, including IT, HR, procurement, and cybersecurity.
The collaboration will combine Wipro Intelligence with the ServiceNow AI Platform to help organizations streamline enterprise operations and accelerate AI adoption at scale.
The expanded partnership between Wipro and ServiceNow AI is aimed at enabling enterprises to automate and orchestrate workflows across business-critical systems while improving operational governance, visibility, and accountability.
The companies stated that the integration will reduce manual coordination, accelerate turnaround times, and strengthen workflow execution across enterprise environments.
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Under the collaboration, Wipro will integrate Wipro Intelligence, its unified suite of AI-powered platforms, solutions, and transformative offerings, with the ServiceNow AI Platform.
This integration is expected to help enterprises streamline the initiation, orchestration, and execution of work across enterprise systems through connected AI-powered workflows.
The companies highlighted that ServiceNow AI capabilities will be embedded into several Wipro Intelligence solutions, including SmartProcure, Telco Autonomous Networks, and Cyber Transform.
SmartProcure is designed to streamline procurement workflows and improve operational cycle times through standardized intake, approvals, and execution processes.
Telco Autonomous Networks modernizes service operations by combining AI-enabled workflows with telecom-specific context to improve issue resolution and operational efficiency.
Cyber Transform focuses on strengthening security operations by improving vulnerability management, incident response workflows, and governance across the cybersecurity value chain.
Amit Zavery, President, Chief Operating Officer, and Chief Product Officer at ServiceNow, said, “AI isn’t new to enterprises, but connected, governed, and outcome-driven AI is.
That’s what this partnership makes real. When agentic AI runs inside secure workflows, ideas start delivering real results and the agentic enterprise becomes possible.”
Malay Joshi, Chief Executive Officer of Wipro’s Americas 1 Strategic Market Unit, said, “For most enterprises, the real challenge with AI is not ambition, but execution at scale. Our expanded partnership with ServiceNow is designed to bridge that gap through a consulting-led, AI-powered approach that translates business priorities into industry-aligned AI solutions.
Together with Wipro Intelligence, we are helping clients streamline operations, drive measurable outcomes, and scale AI adoption with the right governance and controls in place.”
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According to the companies, the expanded ServiceNow AI partnership will deliver several benefits to enterprise customers, including a unified experience for submitting and managing work requests across multiple enterprise functions.
The collaboration will also provide policy-aligned execution with governance and auditability integrated into workflow design, helping enterprises maintain operational compliance while scaling AI-powered processes.
Additionally, enterprises are expected to benefit from improved cycle times through reduced manual coordination and fewer workflow handoffs, while gaining enhanced operational visibility into process status, ownership, and completion tracking.
By combining Wipro’s AI-driven capabilities with the ServiceNow AI Platform, the partnership aims to help enterprises implement agentic AI at scale and deliver policy-aligned actions that improve employee experience, operational agility, and measurable business outcomes.
