Mumbai: Firstsource Solutions Limited (NSE: FSL, BSE: 532809), a provider of business process management services and part of the RP-Sanjiv Goenka Group, has announced the appointment of Kumaran Shanmuhan as its Chief Strategy Officer, effective September 15, 2025.
The appointment of Kumaran Shanmuhan marks a pivotal step in advancing Firstsource’s UnBPO vision – a transformative approach to outsourcing built on expertise, technology integration, and outcome-focused solutions.
In his new role, he will oversee the development and execution of strategies involving hyper-personalized solutions, AI-powered operations, domain-specific expertise, and collaborative partnerships.
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Kumaran Shanmuhan to Lead Strategic Growth at Firstsource
“As the industry transitions from labor arbitrage to technology-driven, outcome-based solutions, having a bold strategy is vital to stay ahead of disruption,” said Ritesh Idnani, Managing Director & CEO of Firstsource.
“Kumaran Shanmuhan brings deep expertise in enterprise AI strategy, platform commercialization, and business transformation. His leadership will be instrumental in driving our UnBPO vision by combining technology innovation, agile partnerships, and real-world business outcomes.”
Extensive Experience of Kumaran Shanmuhan in AI and Transformation
With more than two decades of experience in technology, operations, and business transformation, Kumaran Shanmuhan has successfully built and scaled consulting, product, platform, and go-to-market functions for high-growth SaaS and AI companies.
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He has a proven record of accelerating enterprise AI adoption and delivering measurable business outcomes.
Kumaran Shanmuhan said, “I am excited to join Firstsource at this crucial stage. The UnBPO approach challenges traditional outsourcing models by delivering agile, tech-enabled solutions that create disproportionate value. I look forward to working with our teams and partners to drive growth and deliver meaningful impact for clients.”
Strengthening Firstsource’s Market Leadership
The appointment underscores Firstsource’s focus on innovation, agility, and technology-driven transformation. With Kumaran Shanmuhan at the helm of strategy, the company aims to consolidate its market position and lead the shift toward next-generation outsourcing solutions.
