Mumbai: In a strategic move to strengthen its presence in the Global Capability Centers (GCC) market, Hexaware Technologies (NSE: HEXT), a leading global IT services company, has announced the acquisition of SMC Squared, a US-based leader in building high-performance GCCs.
This acquisition positions Hexaware to deliver future-ready GCC solutions that combine digital intelligence, platform-led delivery, and scalable operations tailored to client outcomes.
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The integration comes alongside the rollout of Hexaware’s GCC 2.0+ service line, designed to offer long-term strategic value by merging SMC Squared’s build-operate-transfer models with Hexaware’s AI-driven IT delivery. This combined offering enhances Hexaware’s ability to deliver globally distributed, cost-optimized, and innovation-led capability centers.
What SMC Squared Brings:
- Proven governance and execution maturity
- Custom GCC engagement models (managed services, BOT, hybrid)
- Expertise across HR, infrastructure, finance, and strategic technology consulting
- Global delivery centers and expanding presence in Latin America, UK, and Europe
“This acquisition helps us move beyond staffing and infrastructure to become a high-accountability GCC partner,” said Amrinder Singh, President & Head – EMEA & APAC Operations, Hexaware. “With SMC Squared, we gain operational scale and trusted delivery capabilities that align with our human-digital model.”
The move comes at a pivotal time, as India’s GCC sector alone is projected to exceed $100 billion by 2030, with global enterprises seeking next-gen delivery models that prioritize stability, scalability, and strategic alignment.
Patricia Connolly, CEO of SMC Squared, added: “Becoming part of Hexaware enables us to amplify our impact globally. With increased capabilities in AI, analytics, cloud, and enterprise platforms, we’re ready to accelerate transformation for our clients and expand into new regions.”
One of SMC’s long-standing clients, Papa John’s International, praised the partnership’s ability to drive modernization and data transformation at scale.
“SMC Squared has been instrumental in building our integrated GCC. We’re excited to continue this journey with Hexaware,” said Michael Wyant, VP of Corporate Systems & Enterprise Data, Papa John’s.
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Combined Value Proposition:
The unified Hexaware–SMC Squared entity now offers an end-to-end GCC services stack covering:
- Advisory and strategic planning
- Setup and onboarding
- Day-to-day operations
Continuous optimization through AI, automation, and analytics
This partnership reinforces Hexaware’s ambition to become a global leader in next-generation GCC services, catering to clients across industries including commerce, manufacturing, financial services, healthcare, and consumer brands.
