Chennai: AI-powered CRM platform Salesforce has announced a collaboration with Chennai-based drone manufacturing company Garuda Aerospace to enhance end-to-end customer lifecycle management.
The Garuda Aerospace Salesforce collaboration aims to streamline operations, strengthen customer relationships, and support the company’s expansion into new verticals and international markets, including Southeast Asia and Africa.
Through the adoption of Salesforce’s Agentforce Sales and Agentforce platforms, Garuda Aerospace will create a unified and intelligent system to integrate marketing, sales, and service operations.
The Garuda Aerospace Salesforce collaboration will enable a single source of truth across departments, improving internal collaboration and providing employees with real-time, data-driven insights focused on measurable business outcomes.
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Garuda Aerospace Salesforce Collaboration Enables Unified Data and Scalable Operations
As Garuda Aerospace expands into emerging sectors such as agriculture, defence, and infrastructure, the Salesforce-powered transformation will help eliminate data silos and enhance workflow efficiency.
This implementation is expected to directly impact over 90% of Garuda Aerospace’s existing client base in India, strengthening B2G, B2B, and B2C engagement models.
The cloud-first approach aligns with Garuda Aerospace’s long-term vision of building a full-stack drone ecosystem by ensuring transparency, scalability, and personalised customer interactions across touchpoints.
Salesforce has also recently introduced Agentforce 360, a comprehensive suite of AI tools designed to connect human teams and AI agents within a single trusted platform.
Agentforce 360 enables organisations to operate with greater intelligence, speed, and efficiency across customer-facing functions.
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Garuda Aerospace Salesforce Collaboration: Unified CRM Strategy
Commenting on the collaboration, Mankiran Chowhan, Managing Director – Sales and Distribution, Salesforce India, said that the rapid adoption of technology across industries is driving strong growth in the drone sector.
He noted that the collaboration will unify Garuda Aerospace’s marketing, sales, and service operations on a single intelligent platform, supporting the adoption of advanced drone technologies for industrial use cases.
Agnishwar Jayaprakash, Founder and Director, Garuda Aerospace, stated that technology has always been central to the company’s growth strategy.
He added that partnering with Salesforce reinforces Garuda Aerospace’s focus on operational excellence and customer-centricity, enabling faster decision-making, improved collaboration, and scalable growth as the company expands globally and across new industry verticals.
Together, Salesforce and Garuda Aerospace are leveraging digital transformation to deliver smarter, faster, and more connected customer experiences.
