New York: Genpact (NYSE: G), an agentic and advanced technology solutions company, announced a partnership with Nestlé Business Solutions (NBS) to establish Nestlé’s new Global Capability Center (Nestle GCC) in India.
The partnership combines Genpact’s domain expertise, process intelligence, and advanced technology capabilities, including agentic AI, to help Nestlé accelerate process transformation across its global operations.
The Nestle GCC, based in Hyderabad, India, will function as an innovation center aimed at improving digital adoption, operational visibility, and consistency across Nestlé’s global business network.
Genpact will support the center by leveraging its expertise in data, artificial intelligence, automation, and process intelligence.
The new Nestle GCC is designed to advance continuous improvement in business processes through AI, agentic AI, and other advanced technologies, supporting Nestlé’s efforts to build a more technology-enabled and scalable shared services network.
“This partnership reflects how leading global enterprises are reimagining business services as technology-enabled, data-driven operations,” said Tarun Chopra, Unit Leader, Consumer Goods, Genpact.
“By combining Nestlé’s global scale with Genpact’s process intelligence and expertise in data, AI and automation, NBS Hyderabad will be a center designed to drive consistency, agility, and measurable business impact.”
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Luca Fichera, Head of Nestlé Business Solutions, said the establishment of the Nestle GCC marks an important milestone in the company’s growth journey.
“NBS Hyderabad represents a positive next chapter in our growth journey. As we build stronger capabilities in a market like India, our people, partners and vendors will remain central to this journey,” said Luca Fichera, Head of Nestlé Business Solutions.
“This reflects our confidence in India’s talent and capabilities, and our commitment to building a more agile, scalable and technology-enabled services network for Nestlé.
With Hyderabad’s strong ecosystem and Genpact’s proven expertise, we are well placed to deliver greater value, consistency and innovation.”
Located in Hyderabad, the Nestle GCC will focus on enhancing business processes by integrating AI, agentic AI, and advanced digital technologies while supporting innovation and operational excellence across Nestlé’s global business network.
