Mumbai: Axis Trustee Services Limited (ATSL), a wholly-owned subsidiary of Axis Bank and a leader in corporate and fiduciary services, has announced the launch of AVA – the Axis Trustee Virtual Assistant, marking a first-of-its-kind AI-powered chatbot in India’s trustee services landscape.
The introduction of Axis Trustee Virtual Assistant represents a major leap in Axis Trustee’s fintech-led transformation, enabling 24/7 client support, real-time resolution of queries, and streamlined digital service delivery.
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By integrating artificial intelligence into its core operations, Axis Trustee aims to redefine the client experience, improve transparency, and drive operational efficiency.
Axis Trustee Virtual Assistant (AVA) offers:
- Instant Product & Service Information: AVA provides detailed and prompt responses to client inquiries about trustee products and services.
- Seamless Service Request Handling: Clients can raise and track service requests with efficiency and within defined turnaround times.
- Support for Transaction & Compliance Queries: AVA offers accurate guidance on documentation, compliance, and regulatory processes, ensuring structured and compliant responses.
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Rahul Choudhary, Managing Director and CEO, Axis Trustee Services Limited, said, “AVA is more than a chatbot – it’s a strategic milestone in our commitment to deliver real-time, intelligent, and transparent service. As we continue our digital journey, AVA will play a crucial role in strengthening client trust and enhancing overall service standards.”
Axis Trustee’s introduction of Axis Trustee Virtual Assistant adds to its series of forward-looking initiatives in digital automation and paperless documentation, positioning it as a next-generation, AI-enabled trustee service provider in India.
