Mumbai: Firstsource Solutions Limited (NSE: FSL, BSE: 532809), a global leader in business process management and part of the RP-Sanjiv Goenka Group, has announced a strategic investment in Lyzr AI, an advanced enterprise AI agent infrastructure platform.
The Firstsource – Lyzr AI partnership marks a major step toward realizing Firstsource’s UnBPO vision – an initiative designed to redefine business operations by merging human creativity with responsible, enterprise-grade AI.
Firstsource Lyzr AI Partnership to Strengthen UnBPO Vision
The Firstsource Lyzr AI partnership will accelerate the company’s shift from traditional outsourcing models toward technology-led transformation.
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Lyzr.ai’s AI platform enables organizations to create secure, scalable, and interconnected AI agents supported by comprehensive knowledge bases, orchestration frameworks, and responsible AI governance.
Dr Sanjiv Goenka, Chairman of RP-Sanjiv Goenka Group and Firstsource, stated, “Our partnership with Lyzr.ai aligns perfectly with our UnBPO approach. As AI moves from experimentation into production, success will depend on blending technological depth with responsible governance and tangible business results. Lyzr.ai embodies this vision – advancing intelligent automation that enhances human capability while ensuring enterprise-grade trust and readiness.”
Driving Responsible AI Adoption Across Regulated Industries
Commenting on the collaboration, Siva Surendira, CEO of Lyzr.ai, said, “Firstsource’s deep expertise in automating complex workflows for highly regulated industries such as banking and healthcare reflects why we built Lyzr. Our mission is to provide a private, full-stack AI agent infrastructure that enterprises can trust with their most critical data. This partnership accelerates our shared vision to help Fortune 500 companies transition AI from pilot to production and build their central Organizational General Intelligence (OGI).”
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Lyzr.ai’s agentic AI platform is already delivering impact across sectors including customer experience, healthcare claims negotiation, banking KYC, IT ticketing, and legal contract intelligence – areas that align directly with Firstsource’s focus on practical, human-centered AI applications.
Firstsource’s UnBPO Model: Enabling Secure, Compliant Automation
By embedding Lyzr AI’s technology into its UnBPO framework, Firstsource aims to drive outcome-based automation across mission-critical processes. The Firstsource Lyzr.ai partnership underscores the company’s role as an orchestrator of ecosystem innovation – where responsible AI enhances decision-making, strengthens compliance, and enables sustainable, scalable business transformation.
