Mumbai: Firstsource Solutions Limited (NSE: FSL, BSE: 532809), a leading global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, has announced the appointment of Shamita Mukherjee as its Chief Human Resources Officer (CHRO).
In her new role, Shamita Mukherjee will lead the company’s people strategy during a transformative phase, overseeing key initiatives to drive workforce agility, future-focused skill development, and employee-centric innovation aligned with Firstsource’s UnBPOTM strategy for the future of work.
Welcoming her to the leadership team, Ritesh Idnani, Managing Director and CEO of Firstsource, said, “People enablement is a critical lever as we reimagine our future. Shamita brings deep HR leadership experience, a sharp digital outlook, and a passion for talent transformation that aligns with our mission to balance the power of automation with the strength of human potential.”
Shamita Mukherjee’s Experience
Shamita Mukherjee previously served as Global CHRO for the BPM division of Infosys. With over 30 years of experience in human resources, consulting, and entrepreneurship, including two decades in leadership roles at Infosys, she has a proven track record of driving strategic HR initiatives at scale.
She holds a postgraduate degree in Personnel Management and Industrial Relations from XLRI, Jamshedpur, and a bachelor’s degree in Mathematical Statistics from Lady Shri Ram College, University of Delhi.
Commenting on her new role, Shamita said, “I am thrilled to join Firstsource at this pivotal moment when HR practices must evolve to match the pace of industry transformation. I look forward to co-creating people strategies that elevate our workforce and support the company’s bold vision.”
Her appointment underscores Firstsource’s continued commitment to innovation-led people practices, agility, and culture-building as the company positions itself as a future-forward BPM leader.
