Mumbai: Firstsource Solutions Q1FY26 results highlight a robust start to the fiscal year, with the company delivering strong financial performance, breakthrough deal wins, and record-setting new client additions.
A leading global provider of Business Process Services and part of the RP-Sanjiv Goenka Group, Firstsource reported a consolidated revenue of ₹22,177 million (US$259 million) – up 23.8% year-on-year.
Also Read: Firstsource to Acquire Pastdue Credit Solutions
Firstsource Solutions Q1FY26 Key highlights:
- EBIT of ₹2,498 million, up 26.8% YoY, at an EBIT margin of 11.3%
- PAT stood at ₹1,693 million, with EPS of ₹2.40
- Free cash flow surged 135% QoQ, with FCF/PAT ratio of 196%
- 17 new client logos added, the highest in three years
- Four large deals won across healthcare, fintech, utilities, and telecom sectors
AI-Powered Growth Strategy Drives Business Wins
Chairman Dr Sanjiv Goenka emphasized the success of Firstsource’s UnBPO strategy and AI-led delivery, stating, “FY26 has begun on a high note. Our differentiated approach and AI-powered platforms like relAI and Agentic AI Studio are enabling clients to achieve scalable outcomes. This, combined with deep domain expertise, continues to fuel our multi-tower, non-linear growth.”
Noteworthy deal wins in Firstsource Solutions Q1FY26 include:
- A leading US dental health plan for GenAI-based claims transformation
- Multi-state contact center services for a US provider-sponsored health plan
- End-to-end revenue cycle management for a US medical center
- Expanded partnerships with major UK utility and telecom providers for CX and collections
- New agreements with US-based fintech and regional banks in the digital collections space
Firstsource Solutions Q1FY26: Sectoral Progress and Recognition
- Healthcare led all large-deal wins and added eight new clients
- Banking & Financial Services onboarded two new clients
- CMT (Communications, Media & Technology) added seven clients amid rising demand for CX and AI solutions
- Employee base stood at 34,495, with 80% new hires from offshore/nearshore locations
- Attrition dropped to 28.9%, a significant 13 percentage point improvement over the last eight quarters
Awards and Recognition
- Recognized among India’s Best Companies to Work For 2025 by Great Place to Work
- Featured among Top Inspiring Workplaces 2025 (North America, UK & Ireland)
- Ranked third in India Meets Britain Tracker 2025 by Grant Thornton
- Secured an ‘A’ rating on CDP’s Supplier Engagement Assessment (SEA)
- Listed in Top 25 Global BPS Companies and as a fastest-growing firm by Everest Group
- Named in ISG’s Booming 15 list for the third consecutive quarter
Also Read: Firstsource Gigsourcing Platform Launched for Enterprises
Firstsource Solutions Q1FY26: Outlook Upgraded
Firstsource revised its constant currency revenue growth guidance to 13–15%, up from the earlier 12–15% range. EBIT margin is expected to remain between 11.25% and 12%, excluding potential contribution from the pending Pastdue Credit Solutions acquisition.
