Mumbai: Firstsource Solutions Limited (NSE: FSL) (BSE: 532809), a provider of business management services and an RP-Sanjiv Goenka Group company, has announced the acquisition of TeleMedik, a Puerto Rico–based pioneer in developing and implementing technology-driven healthcare solutions.
The acquisition of TeleMedik significantly enhances Firstsource’s end-to-end clinical and utilization management capabilities while expanding its presence across U.S. healthcare payer and provider networks.
The transaction also strengthens Firstsource’s fully integrated Business Process as a Service (BPaaS++) offering for health plan clients, enabling the delivery of unified digital, clinical, and operational solutions at a time when health plans are facing rising utilization rates and increasing cost pressures.
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TeleMedik Acquisition: Enhancing Digital and Clinical Healthcare Offerings
With health plans increasingly transitioning toward value-based care models, there is growing demand for digital solutions that improve care coordination, member engagement, and data integration while maintaining operational efficiency.
By integrating advanced digital and generative AI capabilities with clinical operations and utilization management, Firstsource has positioned itself as a strategic partner for health plans seeking to modernize the medical management lifecycle – from intake and prior authorization to care coordination, clinical intervention, and ongoing member engagement.
The acquisition combines Firstsource’s AI-led automation strengths with TeleMedik’s established operational footprint in Puerto Rico and across the U.S.
This integration is designed to help healthcare payers improve quality outcomes, reduce administrative costs, and enhance both member and provider experiences without requiring significant in-house investments.
Commenting on the development, Dr Sanjiv Goenka, Chairman of RPSG Group and Firstsource, said that the company remains focused on driving innovation in the healthcare sector through intelligent automation and emerging technologies.
He added that the acquisition of TeleMedik further elevates Firstsource’s digital capabilities and expands its reach across the U.S. healthcare ecosystem.
Dr Joaquín Fernández-Quintero, President and CEO of TeleMedik Group, stated that the organization’s digital-first approach has enabled it to deliver innovative solutions to members and providers in Puerto Rico and across the U.S.
He noted that joining Firstsource will allow TeleMedik to leverage global scale, advanced technology investments, and expanded delivery capabilities to better serve health plan clients and the broader healthcare industry.
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Expanded U.S. footprint and integrated care delivery through TeleMedik
The acquisition of TeleMedik strengthens Firstsource’s access to the U.S. payer-provider ecosystem by adding strong regional relationships and an operational presence, particularly in Puerto Rico.
This enhanced platform is well positioned to support the rapid growth of Medicaid, Medicare Advantage, and dual-eligible populations, including Spanish-speaking and underserved communities.
Additionally, the combined capabilities are expected to reduce operational risk while ensuring service continuity, enabling enhanced delivery across Utilization Management (UM), Care Management (CM), Disease Management (DM), and Population Health.
By integrating technology platforms, Firstsource aims to improve speed-to-proficiency for new operations, enhance quality standards, and drive cost efficiencies for healthcare clients.
Overall, the acquisition of TeleMedik significantly expands Firstsource’s clinical and utilization management capabilities across the full medical management lifecycle.
The combined organization will support health plans through integrated clinical review, prior authorization, care and disease management, population health initiatives, and telemedicine-enabled interventions delivered through a unified operating model focused on faster decision-making, clinical consistency, and improved member outcomes.
