New Delhi: The Department of Posts has marked a significant milestone by successfully booking and delivering its first online order through the Open Network for Digital Commerce (ONDC), operating in the role of a Logistics Service Provider (LSP).
The order was booked on January 13, 2026, and delivered on January 15, 2026, underscoring the Department’s growing role in digitally enabled logistics services.
The inaugural consignment was placed by UdyamWell, an ONDC-enabled initiative focused on supporting Bharatpreneurs by providing integrated services to artisans, farmers, and rural entrepreneurs.
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This successful delivery represents an important step in expanding interoperable logistics solutions under the ONDC framework.
Department of Posts Strengthens Digital Logistics Through ONDC Integration
The Department of Posts’ integration with ONDC allows sellers using ONDC-enabled buyer applications to select the Department for end-to-end parcel services, including pickup, booking, transmission, and last-mile delivery.
These services are delivered through the Department’s extensive nationwide postal network, enhancing accessibility for sellers across urban and rural India.
Currently, the Department of Posts is live on ONDC through the “Click & Book” logistics model. This model enables sellers to digitally generate pickup requests, select the Department of Posts as their logistics partner, and schedule parcel collection directly from their premises.
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Postage charges are collected at the time of pickup, while consignments are inducted, tracked, and delivered using the Department’s technology-enabled logistics systems.
With its wide geographical reach, trusted public service legacy, and expanding digital infrastructure, the Department of Posts’ onboarding as a Logistics Service Provider on ONDC is set to strengthen the national digital commerce ecosystem.
This initiative supports broader participation of MSMEs and small sellers by providing reliable and interoperable logistics solutions across the country.
