Pune: Honeywell (Nasdaq: HON) has announced the launch of the CS32 Personal Shopper Technology, its first handheld computer for consumers in Europe, designed to enhance in-store shopping across grocery stores, pharmacies, and retail outlets.
The new Personal Shopper Technology allows customers to scan products while shopping, use digital navigation tools, access detailed product information, and complete payments directly on the device.
By enabling checkout from anywhere in the store, the solution helps shoppers save time and avoid queues, while providing retailers with opportunities to optimise store operations.
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David Barker, president of Honeywell Productivity Solutions and Services, said, “Today’s shoppers increasingly want technology that simplifies their journey – allowing them to shop, pay and exit the store with ease. Innovations like the Personal Shopper not only deliver a frictionless and convenient experience for consumers but also empower retailers with new opportunities to personalise and optimise the shopping experience for diverse customer needs.”
Features of Honeywell CS32 Personal Shopper Technology
The CS32 Personal Shopper Technology is powered by a high-performance Qualcomm chipset and extended battery life, ensuring fast and reliable usage. Customers can pick up the handheld device from a wall-mounted charging station at the store entrance and return it after shopping.
By integrating scan-as-you-shop (SAYS) functionality, the technology streamlines checkout processes, freeing up store staff for more critical tasks. It also enables instant access to product details, including updated prices and ingredient lists, for greater customer transparency.
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Personalisation and Retail Media Opportunities with Personal Shopper Technology
With a six-inch display, the Honeywell CS32 supports side-by-side viewing of shopping lists, product details, and personalised promotions. Using customer purchase histories, the system delivers tailored ads, discounts, and product recommendations, enhancing customer loyalty while unlocking revenue potential from Europe’s expanding retail media market.
Honeywell highlighted that the Personal Shopper Technology bridges convenience for customers and operational efficiency for retailers, setting a new benchmark for digital retail innovation in Europe.
