Dubai: In a move set to redefine digital customer communication across the Middle East, AiVANTA, a leading AI-based SaaS platform specializing in hyper-personalized multilingual video messaging, has announced a strategic partnership with Slangit Technologies, a pioneer in intelligent Arabic voice and chat-based interactions.
The two companies will jointly develop an AI-powered customer engagement platform designed specifically for Arabic-speaking markets.
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The new platform will combine AiVANTA’s personalized video communication engine with Slangit’s Knowledge Base as a Service (KBaaS) to deliver emotionally resonant, real-time customer experiences in regional Arabic dialects across websites, messaging platforms, and voice channels.
As the Middle East accelerates its digital transformation journey, this partnership aims to address a growing need for localized, scalable communication solutions in sectors such as healthcare, banking, telecom, insurance, and e-commerce.
The integrated platform will empower enterprises to automate customer support, reduce operational load, enhance message clarity, and personalize interactions at scale – all while embracing the region’s linguistic and cultural diversity.
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Key Benefits of the AiVANTA Slangit Technologies Partnership:
- Seamless omnichannel communication in Arabic and other regional dialects
- Integration of voice, video, and chat-based AI for unified customer experiences
- AI-driven automation to reduce support workloads and enhance engagement quality
- Application across industries including BFSI, healthcare, retail, and government services
Karan Ahuja, Co-founder and CEO of AiVANTA, stated: “This partnership is a game-changer for AI-powered multimedia communication in the Middle East. By unifying intelligent video and voice solutions, we’re enabling organizations to move beyond generic messaging and into meaningful, personalized engagement.”
Rabih Chehade, Founder and CEO of Slangit Technologies, added: “Together, we’re delivering seamless, localized customer journeys that reflect the cultural and linguistic nuance of the Arabic-speaking world. This is the future of AI-driven customer engagement.”
With AiVANTA already serving top Indian enterprises such as ICICI Bank, Bajaj Allianz, Tata Mutual Funds, and Ajax Engineering, and expanding into the UAE through partnerships with Al-Wathba Insurance and Aster Healthcare, the collaboration with Slangit marks a strategic step in enhancing regional impact.
The launch of this platform is expected to revolutionize how enterprises in the Middle East communicate with their customers – through localized, intelligent, and scalable AI solutions.
