Kolkata: Fusion CX, a leading AI-powered customer experience (CX) service provider, has filed its Draft Red Herring Prospectus (DRHP) with the Securities and Exchange Board of India (SEBI) for an Initial Public Offering (IPO) aimed at raising ₹1,000 crore.
The proposed IPO includes a fresh issue of equity shares aggregating to ₹600 crore and an offer for sale (OFS) worth ₹400 crore by promoter entities – P N S Business Pvt Ltd and Rasish Consultants Pvt Ltd.
According to the DRHP, Fusion CX plans to utilize approximately ₹292 crore of the fresh issue proceeds to repay outstanding debt and ₹75 crore to enhance its IT infrastructure by investing in its subsidiaries, Omind Technologies Inc and Omind Technologies Pvt Ltd.
Additional funds will support inorganic growth opportunities through strategic acquisitions, along with general corporate purposes.
Founded in 2004 and headquartered in Kolkata, Fusion CX is renowned for delivering high-end, multilingual, and omnichannel customer engagement services powered by proprietary AI tools.
The company operates across key sectors including telecom, BFSI, healthcare, retail, travel, and high-tech industries. It leverages voice, email, chat, messaging, and social media platforms to offer seamless CX solutions to its global clientele.
With a rapidly growing international footprint, Fusion CX boasts 40 delivery centers across 15 countries and serves 197 clients, including 22 Fortune 1000 companies. Some of its key customers include Ajio, Meesho, Arvind Fashion, Achieve Collection, Ameriflex, Leonardo Hotels, and Insurance Express.
Fusion CX
On the financial front, Fusion CX reported ₹991 crore in revenue from operations and ₹36 crore profit after tax (PAT) in FY24. For the first nine months of FY25, it clocked ₹925 crore in revenue and ₹47 crore in PAT, reflecting strong growth momentum.
The IPO is being managed by Nuvama Wealth Management, IIFL Capital Services, and Motilal Oswal Investment Advisors. The company’s equity shares are proposed to be listed on both BSE and NSE.
