NORRISTOWN, Pa.: ResultsCX has announced the appointment of Gautam Thakkar as its new Chief Executive Officer.
Gautam Thakkar will also join the company’s Board of Directors as the global Customer Experience Management (CXM) services provider positions itself for the next phase of growth in an industry increasingly shaped by artificial intelligence and automation.
ResultsCX serves leading global companies, including Fortune 100 and FTSE 250 organizations, delivering technology-enabled customer experience management services.
The appointment of Gautam Thakkar brings to the organization more than three decades of global leadership experience in business services.
Throughout his career, Gautam Thakkar has built a strong track record of scaling technology-enabled operations, embedding digital platforms into service delivery, and driving sustained and profitable growth at scale.
His experience spans global service organizations where technology, analytics, and operational excellence play a central role in delivering measurable business outcomes.
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Gautam Thakkar: Founding Leader of Infosys BPM
Earlier in his career, Gautam Thakkar was a founding leader of Infosys BPM and served as its Chief Executive Officer. During his tenure, he played a pivotal role in building and expanding a global business process management platform.
Under Gautam Thakkar’s leadership, Infosys BPM helped enterprises modernize outsourcing strategies by combining deep process expertise with analytics, automation, and technology-enabled delivery.
This approach helped advance outsourcing models toward technology-led transformation for global enterprises.
Most recently, Gautam Thakkar served as Chief Executive Officer of Unifi Aviation, where he led a multi-year transformation focused on deploying advanced technology, implementing data-driven operating models, and strengthening operational execution.
Under Gautam Thakkar’s leadership, Unifi Aviation scaled its revenue nearly four-fold over a five-year period. The organization expanded to nearly 45,000 employees and approached $2 billion in revenue, driven primarily by organic growth, stronger operational systems, and targeted acquisitions.
The leadership approach adopted by Gautam Thakkar at Unifi Aviation emphasized measurable accountability, operational precision, and scalable technology integration.
These elements helped significantly elevate both employee and customer experience across the company’s global operations.
Commenting on the appointment, Sanjay Jalona, Chairman of the ResultsCX Board, acknowledged the company’s progress in recent years and expressed confidence in Gautam Thakkar’s leadership.
“Over the past several years, ResultsCX has achieved strong growth, expanded into EMEA, strengthened its position in core verticals, and built a deeper global delivery footprint across nearshore and offshore locations,” said Sanjay Jalona.
“We thank Rajesh Subramaniam for his leadership and the contributions he has made in advancing the company’s capabilities and global reach. As AI and automation reshape customer engagement, ResultsCX is well positioned for its next phase of growth.
Gautam’s track record leading large-scale, technology-enabled services organizations brings the operational rigor, digital orientation, and execution focus needed to drive the company’s continued expansion and value creation.”
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Sharing his perspective on joining the company, Gautam Thakkar said the customer experience industry is entering a transformative phase driven by AI and digital innovation.
“I’m excited to join ResultsCX at a pivotal moment for the customer experience industry,” said Gautam Thakkar. “As enterprises reimagine how customer engagement is designed and delivered, AI and digital capabilities are increasingly central to driving performance and efficiency.
The opportunity is to embed AI thoughtfully into scalable operating models that deliver measurable outcomes. ResultsCX has built a strong global foundation across its people, platforms, and delivery network, and I look forward to partnering with the team to accelerate innovation and help clients leverage AI to drive sustained, meaningful business impact.”
With Gautam Thakkar assuming leadership, ResultsCX aims to further strengthen its technology-enabled CXM capabilities and expand its global service footprint as enterprises increasingly adopt AI-driven engagement models.
